Shipping policy

# Reef Tech – Shipping Policy

**Last Updated: August 2026**

At Reef Tech, we aim to provide a smooth and reliable delivery experience for all our customers across Australia.

## Shipping Coverage

We currently offer delivery within Australia.

## Processing Time

Orders are generally processed and dispatched within **1–3 business days** after payment has been successfully received.

During busy periods, sales, promotions, or public holidays, processing may take slightly longer.

## Standard Shipping

Our standard delivery timeframe is approximately:

**5–10 business days**

Delivery times are estimates and may vary depending on your location, courier delays, weather conditions, public holidays, or other circumstances outside our control.

## Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where available.

Please allow some time for tracking information to become active after your order has been shipped.

## Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

## Delayed or Lost Orders

If your order appears to be significantly delayed or has not arrived within the expected delivery timeframe, please contact us at:

**[YOUR SUPPORT EMAIL]**

We will work with you and, where applicable, the delivery carrier to investigate the issue.

## Damaged Items

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product. We will review the situation and determine the appropriate resolution.

## Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies you may have under the **Australian Consumer Law** or other applicable laws.

For any questions regarding shipping, please contact Reef Tech at **[YOUR SUPPORT EMAIL]**.